Liability: SQ is not liable for misdirected and/or delayed packages if incomplete or inaccurate address information was provided at the time the order was placed. SQ is not responsible for any damages or non-delivery of products if the intended recipient is not available to receive the package. SQ is not responsible for damaged or delayed packages due to construction delays or severe weather conditions, such as heat, cold, rain, etc. at the delivery point.
Refunds and exchanges: If you are not completely satisfied with our products, please contact us within two business days of the delivery date to discuss. We will make every effort to correct any issues on our part through the replacement of a product or a refund. Products that are returned as a result of delivery exceptions are non-refundable.
